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Frequently asked questions

Travel
Where can I set the size of my T-shirt?

You can do this during the personalization of your ticket in your account.

Komt er een compensatieregeling voor de GP België 2021?

Spa Grand Prix biedt ook voor alle Verstappen Travel klanten een compensatieregeling aan. Er komt een compensatieregeling aan voor alle ticketskopers die via VerstappenTravel een weekendticket voor de GP van België 2021 hebben gekocht. Wij contacteren zo snel als mogelijk elke ticketkoper. Momenteel werkt Spa Grand Prix, promotor van het evenement, aan verschillende compensatieregelingen. De afhandling van de compensatie zal direct via Spa Grand Prix verlopen.

Het is mogelijk om direct een vraag te stellen aan Spa Grand Prix via dit speciale e-mailadres: [email protected]  

 

What is the travel advice concerning COVID19 for the races?

We are obliged to follow the rules set by governments of the respective countries. For the current travel advice, please refer to the following pages:

 

Nederland wereldwijd (in Dutch)

 

Please keep in mind that these conditions can change at any time by the local governments.

What happens if the Grand Prix is cancelled or the public is not allowed to attend?

We assume that the Grand Prix will go ahead as planned for this year with an audience. If this is not the case, ticket buyers will have the option again to keep their ticket for the next year or request a refund.

Can I specify where I want to sit in the grandstand?

For the races in 2022 yes, subject to change. You can choose your own seats, but we reserve the right to deviate from this. This may be necessary if events cannot go ahead in full or if grandstands are being adjusted after we start selling.

For the races in 2021, seating arrangements are changing during the sale process and often subject to restrictions. Unfortunately we have no influence on them. All tickets from your order will of course be seated next to each other in the stands. Because the seating plan has already been decided, we cannot accept requests for seats to be moved.

Will I receive more information concerning the race?

About 2 weeks before the race, we will try to inform our fans via mail with as much information about the race as we have available.

Can I change the name on my tickets?

This is possible up to 3 weeks before the Grand Prix. As soon as the tickets have been sent, it is no longer possible to change the name on the ticket. We will send the digital tickets as soon as possible, approximately 1 week before the race.

If I have placed an order for tickets, can I cancel/revoke it?

We have received green light for the race with full attendance. This means we cannot cancel with the organisation. Because of this, we cannot take cancelation requests into account for the orders which are admitted. We as Verstappen Travel follow the terms and conditions for delivering the tickets for the chosen Grand Prix.

Will the pitlane walk talk place?

Different circuits use different guidelines, based on circumstances at the time. These change regularly, so always check the website of the circuit for the latest information.

For Belgium the pitlane walk has been canceled.

What are the possibilities for children?

The maximum ages for kids tickets vary per circuit and are determined by the different circuits:

  • For Austria, a ticket can be ordered for children up to 14 years old for € 49.
  • For Hungary, tickets for children up to 13 years old can be ordered for € 49.
  • For Belgium a ticket for children up to 15 years old can be ordered for € 49 for the Bronze section. Grandstand seats for children can be ordered for €150.
  • for Zandvoort, no tickets for children can be ordered.

To check the age of the child, he or she is obliged to bring an identification document to the track. Decisive for the amount of the ticket price is the age of the child at the start of the GP weekend and not the moment of purchase. Two children's tickets can be obtained per adult ticket.

Do I also get a goodiebag with a kids ticket?

Each kids ticket also includes an exclusive Max Verstappen Travel Bag with content.

What are the shipping and/or service costs?

When ordering your e-tickets, no shipping costs, service costs or other additional costs will be charged.

Do I need to create an account to place an order?

Yes, the advantage of creating an account is that you have an overview of your (previous) orders.

I am disabled. Are there special facilities for me?

The grandstands for which we sell tickets are unfortunately not wheelchair accessible and there are no seats for disabled visitors. Possibilities for disabled visitors can be found on the circuit's website.

When will the (digital) e-tickets be sent?

After placing an order, it may take a while before the (digital) e-tickets are sent. You will receive the e-tickets approximately 1 week before the start of the GP in question.

Will the Max Verstappen Travel Bag with content be sent earlier?

PLEASE NOTE: the Max Verstappen Travel Bag with the orange support t-shirt and goodies can only be collected at the Info Point of Verstappen Travel.

 

The only exception to this is Hungary. For that race we will send the Max Verstappen Travel Bag by post.

When will the prizes be raffled?

A Paddock Tour will be raffled at the latest one week before the start of the GP. Only people who have bought a ticket for one of the Max Verstappen Tribunes via Verstappentravel.com have a chance to win the prizes. Winners must be able to present the ticket with the winning seat number in order to receive their prize.

The other prizes will be raffled after the race.

Note: no Paddock Tours will be raffled for races in 2021.

I have been on holiday for more than 1 week before the Grand Prix, what now?

You will receive a (digital) e-ticket, so keep an eye on your mailbox. Tickets are not sent by post.

 

 

What can I take with me on the circuit?

The organization of the event decides which items are allowed or not allowed on the circuit. For more information see the website of the circuit.

Am I also allowed on the general area?

Yes, your grandstand ticket is an access card to the circuit with a (reserved) seat on the grandstand in question. With this ticket you are also allowed to enter the general area.

How can I personalise my tickets?

For personalising after your order is complete:

  1. Login with your existing account (e-mail address) on our website
  2. Go to your account in the top right corner
  3. Click on orders and on your order number
  4. Begin personalising
How do I personalize a child's ticket?

If the child does not have an email address or mobile number, the email address and/or phone number of the parent may be used.

 

Please note: each e-mail address can only be used once. If the parent is also visiting the race you will have to use an alias or another e-mail address. Do not use an e-mail address that you do not own. If you do that, we will not be able to contact you should the situation occur. Below you can find instructions how to create an alias:

 

G-mail

If you have a g-mail address, you automatically have unlimited aliases of that address. If you own the e-mail address [email protected] you can add a + and a suffix to create different unique e-mail addresses. If you personalise with [email protected] you will receive the mail of that address on your main address.

 

Outlook.com/Live mail

On Outlook.com you have to create an alias explicitly. You can do this at https://account.live.com/AddAssocId

There you can choose an e-mail address and use that to personalise.

 

Practical information Austria

Ordering a ticket via Verstappentravel.com assures you of a seat on the original Max Verstappen Grandstand. Organize this Grand Prix visit in detail by also thinking about transport and accommodation. You take care of these matters yourself: we only give a few tips.

Where can I park my car?
Depending on the colour of the ticket, you will be directed to the nearest free parking space. Visitors can park for free. Parking place P10 is closest to the Max Verstappen Premium (Nord) grandstand, the Orange (Mitte) grandstand, the T8 and T10 grandstands. If you are sitting at the Max Verstappen Orange West grandstand it is best to park at P5, P7, P9 or P12. Make sure you are on time.

Accommodations

GrandPrix.Camp - Official Travel Partner

As Official Partner of Verstappen Travel, GrandPrix.Camp facilitates the ultimate racing experience for Formula 1 and GP fans through front row racing camping during the GP in Austria. Just behind the main grandstand of the Red Bull Ring at a 5 minute walk from the circuit you will spend the night in the middle of the action. With GrandPrix.Camp you go for the ultimate in convenience: your accommodation is ready for you and you can enjoy a carefree weekend of fun. More info and booking: GrandPrix.Camp

Officially designated campsites

In the vicinity of the Red Bull Ring circuit in Spielberg (Austria) there are several campsites where you can go with your own tent, caravan or motorhome. Book one of the officially designated campsites via GP Ticket Shop.


Travelling to the Red Bull Ring
The Red Bull Ring is quick and easy to reach by car. From Munich it is an about 4.5 hours drive and from the Netherlands about 10 to 11 hours (without stops). Parking at the circuit is free and well arranged, but it is very busy. Depending on the color of the ticket you will be directed to the nearest free parking lot. Visitors can park for free. Parking lot P10 is closest to both the Max Verstappen Premium grandstand and the Orange grandstand. If you are sitting at the Max Verstappen Orange West grandstand it is best to park at P5, P7, P9 or P12. Make sure you are on time.

Graz Airport is 85 kilometres from the Spielberg racetrack and Vienna International Airport is 200 kilometres away. Buses and extra trains run from Vienna to the circuit during the Formula 1 weekend.

 

Practical information Hungary

Ordering a ticket via Verstappentravel.com assures you of a seat on the original Max Verstappen Grandstand. Organize this Grand Prix visit in detail by also thinking about transport and accommodation. You take care of these matters yourself: we only give a few tips.

Where can I park my car?
There is a public parking near the circuit where you can park for free. Information about parking can be found at the circuit. Follow the signs and directions there. Make sure you arrive on time. Two parking spaces are located close to the entrances of Gate 6 and Gate 7. These entrances are closest to the Max Verstappen grandstand.

Accommodations and officially designated campsites
In the vicinity of the Hungaroring circuit near Budapest (Hungary) you can find various accommodations, ranging from hotels to apartments and campsites. Book one of the officially designated campsites via GP Ticketshop.

Travelling to the Hungaroring
The circuit is accessible by car. From the Netherlands it is an about 13 hours drive (without stops). From the highway M3 follow the signs after which you can reach the circuit via Mogyoród. There is a public parking at the circuit where you can park for free. Two parking spaces are located close to the entrances of Gate 6 and Gate 7. These entrances are closest to the Max Verstappen grandstand.

Budapest Airport (Ferihegy) is located 40 kilometers south of the circuit. From there several taxis offer their services.

There are also several trains and buses running through Hungary. These do not drive to the circuit. From the station in Mogyoród it is a 40-minute walk to the circuit.

Practical information Belgium

Ordering a ticket via Verstappentravel.com assures you of a seat on the original Max Verstappen Grandstand. Organize this Grand Prix visit in detail by also thinking about transport and accommodation. You take care of these matters yourself: we only give a few tips.

Where can I park my car?
Parking at the track is good, but it's very crowded. Car Park Red is closest to the Max Verstappen grandstand. Via the website of Spa Grand Prix you can order your parking tickets.

Accommodations and officially designated campsites
In the vicinity of the Spa-Francorchamps circuit in Stavelot (Belgium) there are several campsites. Camping Green is closest to the Max Verstappen grandstand.

Travelling to Circuit Spa-Francorchamps
The circuit is easily accessible by car. From Maastricht it is about an hour's drive. Parking at the circuit is good, but it is very busy. Car Park Red is closest to the Max Verstappen grandstand.

If you travel by train, you can best get to Francorchamps. For more information about the train journey in Belgium, please consult the circuit website.

General
Do you also have clothing in size XXXL or larger?

For most collections we depend on what our suppliers produce. When we design our own collection, we ensure that there are always items in size XXXL. We do not sell clothing in a size larger than XXXL.

Can you send me a signed photo card of Max?

With every order via the Verstappen shop or every purchase you make at the Max Verstappen store you will receive a photo card from Max anyway. You can also download it here.

Can you I have an item signed for me by Max?

We are regularly asked to have items signed by Max. As we cannot meet all requests and it is not fair to differentiate, we have decided that items will only be signed if special promotions are initiated by us. You can of course always download and print the signed photo card.

I have not yet received the photo that I had taken via the PhotoBooth in the store. What now?

Have you already checked that it has not ended up in your spam junk e-mail? If you really have not received the photo, it is best to send us an email at [email protected] so that we can try to find it for you. Please state the e-mail address you entered at the Photobooth?

Order
Can i change my order after it has been paid?

Unfortunately we cannot change your order. This has to do with the fact that the processing of our system is so fast that unfortunately we cannot intervene. All data is immediately transferred to the warehouse and to the financial administration. Otherwise we would be happy to do that for you.

I ordered multiple orders, can i combine these?

It's not possible to combine orders. 

Can I place a pre-order
At Verstappenshop we have the possibility to make a pre-order on selected items. You order an item now, and at a later moment this will be sent to you. The expected delivery date will be mentioned with the item of your choice. When making a pre-order, you can only order 1 item. Unfortunately it is not possible to order other items than pre-order items this order. You need to make a separate order for the other items.
Will pre-order items be shipped separately?

If you order multiple pre-order items in 1 order, all items will be shipped in 1 order. As soon as we receive the item with the latest delivery date, all will be shipped.

Payment
Which payment methods are accepted?

It is very easy to order products at Verstappenshop. We offer different possibilities to make a payment. You can pay via iDEAL, Paypal or creditcard.

I received an order conformation but i didn't pay for it?

Have you placed an order and received a confirmation by e-mail, but have not yet paid for the order? Then you can still pay for the order within 24 hours via your customer account on our website. This order will automatically expire after 24 hours and will be cancelled. 
Are you unable to make the payment through your account? Then it's better to place a new one. 

Shipping
According to the tracking code, my package has been delivered, but it is not in my possession. What now?

Have you by any chance already informed the neighbors whether your package has been delivered there? It often happens that the driver forgets to put a note in the letterbox. This can of course cause confusion. And often the package is delivered by DHL a day or two later.

If this is not the case, you can send us an email via [email protected].
We will then email DHL to start an investigation into your package.

When do i receive my pre-order?

The expected time of delivery is written in your order conformation. Also visible next to the product at our website. 

When do you send my package?

Did you order before 16:00? Then we transfer your package to our courier service the same workday. The exact date of delivery depends on your country and the carrier company. You will receive a trackinglink via a separated e-mail to track the shipment. 

Returns
I want to return my package, how can I do that?


All information about returning your order can be found here:

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