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According to the tracking code, my package has been delivered, but it is not in my possession. What now?

Have you by any chance already informed the neighbors whether your package has been delivered there? It often happens that the driver forgets to put a note in the letterbox. This can of course cause confusion. And often the package is delivered by DHL a day or two later.

If this is not the case, you can send us an email via [email protected].
We will then email DHL to start an investigation into your package.

When do i receive my pre-order?

The expected time of delivery is written in your order conformation. Also visible next to the product at our website. 

When do you send my package?

Did you order before 16:00? Then we transfer your package to our courier service the same workday. The exact date of delivery depends on your country and the carrier company. You will receive a trackinglink via a separated e-mail to track the shipment. 

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