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According to the tracking code, my package has been delivered, but it is not in my possession. What now?

Have you by any chance already informed the neighbors whether your package has been delivered there? It often happens that the driver forgets to put a note in the letterbox. This can of course cause confusion. And often the package is delivered by DHL a day or two later.

If this is not the case, you can send us an email via [email protected].
We will then email DHL to start an investigation into your package.

When do i receive my pre-order?

The delivery time of pre-orders varies by product. The expected delivery time is communicated with the product on the website and is also in the confirmation you receive after ordering. Should the delivery time change we will inform you at the e-mail address used when placing the order.

Below you will find a list of all scale models currently awaiting delivery.

Clothing:

  • Chrome Editon T-shirt & Hoodie: Delivery at the end of April
  • 100 Podium T-shirt & Hoodie: Delivery at the end of April

Helmets: 

  • World Champion helmet 2023: Q1 of 2024
  • Season helmet 2015: Q3 of 2024
  • Season helmet 2024: Q2 of 2024


Scalemodels 1:18:

  • Saudi Arabia 2024: Q4 2024
  • Bahrain 2024: Q4 2024
  • Abu Dhabi 2023: Q3 2024 
  • Las Vegas 2023: Q3 2024
  • Brazil 2023: Q3 2024
  • Mexico 2023: Q3 2024
  • Austin 2023: Q2 2024
  • World Champion 2023 Qatar: Q2 2024
  • Japan 2023: Q2 2024
  • Monza 2023: Q1 2024
  • Zandvoort 2023: Q1 2024
  • Belgium 2023: Q1 2024
  • Hungary 2023: Q1 2024
  • Britsh GP 2023: Q1 2024
  • Austria 2023: Q1 2024
  • Canada 2023: Q1 2024
  • Barcelona 2023: Q4 2023 --> Q1 2024
  • Miami 2023:  Q4 2023 --> Q1 2024
  • Monaco 2023: Q4 2023 --> Q1 2024

Scalemodels 1:43: 

  • Saudi Arabia 2024: Q4 2024
  • Bahrain 2024: Q4 2024
  • Abu Dhabi 2023: Q3 2024
  • Las Vegas 2023: Q3 2024
  • Brazil 2023: Q3 2024
  • Mexico 2023: Q3 2024
  • Austin 2023: Q2 2024
  • World Champion 2023 Qatar: Q2 2024
  • Japan 2023: Q2 2024
  • Monza 2023: Q1 2024
  • Zandvoort 2023: Q1 2024
  • Belgium 2023: Q1 2024
  • Hungary 2023: Q1 2024
  • British GP 2023: Q1 2024
  • Austria 2023: Q1 2024
  • Canada 2023: Q1 2024
  • Barcelona 2023: Q4 2023 --> Q1 2024
  • Monaco 2023: Q4 2023 --> Q1 2024
  • Miami 2023: Q4 2023 --> Q1 2024
  • Abu Dhabi 2022: Q3 2023 --> Q1 2024
When do you send my package?

When you see your order with status 'Processing' in your account, this means your order will be shipped as soon as possible. Our customer service department cannot make any statements about exact shipping times. When you see your order with status 'Shipped' in your account, your order has been handed over to our transport partners. You should have received an e-mail containing a tracking code to follow your order.

 

 

 

 

I have issues entering the delivery address

To ensure that your package is delivered to you as quickly as possible, it is important that your address information is correct. Below you can find some tips to ensure that your shipment is not delayed.

  • Please fill in your zip code as precise and complete as possible. So not on district level, but on street level if you have it available.
  • You do not have to use dashes (-) or spaces in your zip code, only letters and numbers are sufficient.
  • You do not have to use spaces, parentheses or dashes (-) in your phone number.
  • Addresses on our website are always shown in European format (first street and then housenumber). Our shipping partner will make sure your address is put in the correct order for your destination country.
  • NR in the address fields stands for (house) number.

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