Of course we hope you are satisfied with your purchase and that it fully meets your expectations. It can always happen that you want to return one or more products. Please note the following:
Make sure you register your return in your account as a return within 14 days after receiving your order.
To return your item(s), you must register your return via our online returns process. You must then print out the return confirmation and add it to your return shipment as explained in the steps below. Without this completed return confirmation we cannot process your return. After registering your return, you have another 14 days to return the item(s).
If you purchased an item in one of our stores in Swalmen (NL) or Batavia Stad (NL), please return it to either store or contact our customer service team. If you have made an online purchase that you wish to return, please follow the steps below.
To return, please note the following:
The following conditions apply to our 1 + 1 promotions:
Once we have received your return we will assess it.
In your 'Account', got to the 'Orders' section and click on 'View order'. Go to the overview 'Return products' select the products you want to return and then click the 'Create return' button.
If you have not created an account but still ordered online click on forgotten password and then use the email address you used to place the order, your account will be activated.
Your return was created in step 1, click 'print' in the appropriate return. Cut the printed return confirmation in half, stick the top part on your package and add the bottom part in your package. Put the products in sturdy packaging. If you still have the original packaging use it and cover or remove the old label.
Take the package to the nearest post office to complete the return.
You will receive the refund through the same payment method used to place the order. In case of payment by credit card, it is possible that the refund period may vary depending on the credit institution.
All information about returning your order can be found here: : https://www.verstappenshop.com/returns
As soon as we receive and process your returned package we'll refund the amount within 5 business days.
The amount will be refunded to the bank account you've paid the original order with. If you've paid with a credit card, it may take longer. This depends on the credit institution.
The costs of returning are for your own account, we do not provide a return label.
If the package you've received is damaged, please e-mail [email protected]
Would you like to contact our customer service? These are the options:
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|Total incl. tax||€0,00|
|Shipping costs||Calculated based on your address|